Workplace Interventions
Climate Assessments
Climate assessments provide a safe place for personnel to voice their perceptions about their workplace environment, including beliefs around policies, procedures, training, and norms. Employers gain unique insights into specific challenges that may detract from their employees’ work performance and communications. We provide leadership with recommendations to improve morale, internal communications, and collaboration between team members.
Assessments typically involve one on one confidential meetings with personnel, and a review of operational procedures, policies, and communications.
Jean conducted a climate assessment for our Agency- she created a respectful safe environment for employees and management to voice concerns. Her recommendations were invaluable in helping us dramatically improve our operations, internal communications, policies and training.
Internal Investigations
Utilizing an expert outside consultant to conduct internal investigations guarantees that the fact finding is conducted in an unbiased, neutral and confidential manner. We can conduct prompt, unbiased and thorough investigations into allegations of discriminatory harassment, workplace violence, retaliation, and bullying. We work closely with your leadership team during the investigation and will deliver a final written report which includes our findings and recommendations.
I refer my clients to Jean because she is highly skilled in conducting investigations and is able to successfully address complicated and highly sensitive matters.
Organizational Mediation
Mediation provides a safe, confidential structured process that encourages honest and effective communication and assists participants develop their own agreements. Serving as a neutral third party, we can help participants clarify their goals and expectations, identify common ground, control their own outcomes, and move towards a resolution to common workplace disputes. Mediation typically begins with a brief assessment one on one meetings with each party, and a final group meeting often resulting in a signed agreement.
In my years as a labor attorney representing multiple clients in personnel matters, I have come across only a few mediators who are able to successfully mediate complex disputes between parties. I use Jean because she is outstanding at what she does.
HR Consulting
We engage with organizations to provide human resource diagnostics in response to employee complaints of misconduct and harassment, poor customer service, low morale, and strained workplace relationships. We offer employers recommendations and interventions that may include investigations, policy audits, training, coaching and/or mediation. As a neutral third party, we work in coordination with your Human Resources, Legal and Leadership team members to identify best practice interventions and resolve the most complex and sensitive workplace challenges.
Jean is a master workplace diagnostician- she can quickly assess and address a wide range of common workplace problems and offers safe, confidential and respectful interventions. She can immediately gain the trust of reluctant personnel and expertly identify a strategy and process for solving problems. I highly recommend her services.
Workplace Violence Hazard Analysis
In accordance with OSHA standards, SRW provides in depth on-site hazard analysis to address gaps in your organization’s workplace violence prevention program. We work directly with your Leadership team to review your policies and protocols, administrative and engineering controls, record keeping, complaint resolution and your training programs to ensure you maintain best practice responses to incidents of workplace threats and violence. At the conclusion of the audit, SRW provides your organization with a written report along with recommendations.
Based on an OSHA complaint, Jean conducted an internal investigation and worksite hazard analysis involving three of our New England sites. Her work involved meeting with injured workers and violent offenders. She immediately gained the trust of all involved. Her report was thorough and included critical recommendations on how to improve worker and facility safety.
Workplace Audits – State and Municipal Organizations
Public Organizations, including police departments, state agencies and emergency response organizations, are often scrutinized “in the news” for a lack of transparency for how they address external and internal complaints from personnel and the residents they serve. As an independent, unbiased reviewer, we meet with select personnel, review policies and procedures, training protocols, internal affairs practices and communications to ensure best practice standards.
Jean’s background in law enforcement, her work with survivors of violence and her three decades of experience in policy, training and investigations at the Commonwealth’s highest levels, make her a perfect choice to conduct police audits. As a public safety officer with thirty years serving as the Chief of Public Safety for a large university and two municipal police departments, I can say there is no-one better. She was outstanding at identifying recommendations and helped us restore trust with members of our communities.
Safety and Respect at Work, LLC
P.O. Box 2273
Framingham, MA 01701